Warranty & Returns

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LIMITED WARRANTY POLICY

Shaks Solar Energy(Pty)Ltd warrants its products to be free from defects in workmanship and materials for the period of the manufacturers warranty from the date of purchase by the end user. The warranty does not include performing or reimbursing de-installation, transportation and re-installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use like:

  • Reverse of battery polarity.
  • Inadequate connection.
  • If the product is used outside the product perimeters.
  • If the incorrect panels are connected onto the MPPT
  • Incorrectly engineered solutions
  • Mechanical shock or deformation.
  • Contact with liquid or oxidation by condensation.
  • Use in inappropriate environment (dust, corrosive vapor, humidity, high temperature, biological infestation…).
  • Breakage or damage due to lightning.
  • Connection terminals and screws destroyed or other damages, like overheat, due to insufficient tightening.
  • For any electronic breakage except due to lightning (reverse polarity, over-voltage due to external cause), the state of the internal control diode and of the inputs/output X and Y capacitors determine the warranty.
  • Products not installed by a qualified and certified person.
  • Products not installed by a certified electrician.

 

This warranty will not apply where the product has been misused, neglected, improperly installed, or repaired by anyone else than Shaks Solar Energy(Pty)Ltd or one of its authorized Qualified Service Partners.

In order to qualify for the warranty, the product must not be disassembled or modified and must be accompanied by a valid Certificate of Complaince.

Repair or replacement are our sole remedies and Shaks Solar Energy(Pty)Ltd shall not be liable for damages, whether direct, incidental, special, or consequential, even caused by negligence or fault.

Shaks Solar Energy(Pty)Ltd owns all parts removed from repaired products.

Shaks Solar Energy(Pty)Ltd uses new or reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.

If Shaks Solar Energy(Pty)Ltd repairs or replaces a part of a product, its warranty term is not extended. In case of replacement the new component has a warranty of 3 months, without effect on the initial warranty period.

All remedies and the measure for damages are limited to the above. Shaks Solar Energy(Pty)Ltd shall in no event be liable for consequential, incidental, contingent or special damages, even if having been advised of the probability of such damages. Any and all other warranties expressed or implied arising by law, course of dealing, course of performance, usage of trade or otherwise, including but not limited to implied warranties of merchantability and fitness for a particular purpose, are limited in duration to a period of one (1) year from the date of purchase.

 

WARRANTY SERVICE

The execution of the warranty services will normally be carried out by the Qualified Service Partner authorized by Shaks Solar Energy(Pty)Ltd Energy for the replacement of every part or any faulty element which does not need special adjustments. Shaks Solar Energy(Pty)Ltd Energy can only assure the exchange of faulty elements or the reparation at the distributor service centre. The beneficiary of the warranty must provide all the needed information on the form ad hoc. As a product requires service, it must be brought back to the place of purchase. In case no contact can be taken with the merchant, or if he is either unable or not allowed to provide service, direct contact should be taken with Shaks Solar Energy(Pty)Ltd Energy.

In the same time, the serial number of the product, the date of purchase and the name of the merchant will be required. The faulty material must be sent – at the sender’s own expense back to our closest Qualified Service Partner (address upon request) or to our factory.

WARRANTY ON REPAIRS

The warranty period on products or on printed circuits boards repaired by Shaks Solar Energy(Pty)Ltd Energy as well as on printed circuit boards for replacement is 3 months from delivery by Shaks Solar Energy(Pty)Ltd Energy.

CAUTION: Inverters are heavy materials. The transport must be organized in a way to avoid any damage, especially when a single unit is sent. More than this, the warranty can be applied only if the product is returned with its individual Return form.

SEVERABILITY

If a part of the terms and conditions set out above is held invalid, void or unenforceable due to any particular national or international legislation, it shall not affect other parts of the terms and conditions remaining.

The Limited Warranty does not apply to components which are separate from the Products, ancillary equipment and consumables, such as, for example, cables, cable holders, fuses, wires and connectors, whether supplied by Shaks Solar Energy(Pty)Ltd or others. Some components may carry their own manufacturer warranty.

See product datasheet for more details.

The Shaks Solar Energy(Pty)Ltd warranty does not apply to the input connector.

The Limited Warranty only applies to the buyer who has purchased the Products from an authorized seller of Shaks Solar Energy(Pty)Ltd for use within the continent where Shaks Solar Energy(Pty)Ltd originally sold the Products and in accordance with their intended purpose. The Limited Warranty may be transferred from buyer to any assignee, and will remain in effect for the time period remaining under the foregoing warranties, provided that the Products are not moved outside their original country of installation and any reinstallation is done in accordance with the installation directions and use guidelines accompany the Products (collectively the “Documentation”).

If, during the applicable Warranty Period, buyer discovers any defect in workmanship and materials and seeks to activate the Limited Warranty, then buyer shall, promptly after such discovery, report the defect to Shaks Solar Energy(Pty)Ltd by sending an email to customerservice@shakssolarenergy.co.za with the following information: (i) a short description of the defect, (ii) the Product’s serial number, and (iii) a scanned copy of the purchase receipt or warranty certificate of the applicable Product(iv)Certificate of compliance by a qualified electrician.

Upon buyer’s notification, Shaks Solar Energy(Pty)Ltd shall determine whether the reported defect is eligible for coverage under the Limited Warranty. The Product’s serial number must be legible and properly attached to the Product in order to be eligible for Warranty coverage. If Shaks Solar Energy(Pty)Ltd determines that the reported defect is not eligible for coverage under the Limited Warranty, Shaks Solar Energy(Pty)Ltd will notify buyer accordingly and will explain the reason why such coverage is not available.

If Shaks Solar Energy(Pty)Ltd determines that the reported defect is eligible for coverage under the Limited Warranty, Shaks Solar Energy(Pty)Ltd will notify buyer accordingly, and Shaks Solar Energy(Pty)Ltd may, in its sole discretion, take any of the following actions: repair the Product at Shaks Solar Energy(Pty)Ltd ’s authorised facilities or on-site; or

All costs, including, without limitation, labor, travel and boarding costs of Shaks Solar Energy(Pty)Ltd service personnel or others that are incurred for labor relating to repairs, uninstalling and reinstalling of Products on-site, as well as costs related to buyer’s employees and contractors repair or replacement activities, are not covered by the Limited Warranty and, unless otherwise agreed in writing in advance by Shaks Solar Energy(Pty)Ltd , shall be borne by the buyer.

Warranty Exclusions: This Limited Warranty will not apply if (a) buyer is in default under the General Terms and Conditions of other Agreement governing the purchase of the Product, or (b) the Product or any part thereof is:

  • damaged as a result of misuse, abuse, accident, negligence or failure to maintain the Product;
  • damaged as a result of modifications, alterations or attachments thereto which were not preauthorized in writing by Shaks Solar Energy(Pty)Ltd ;
  • damaged due to the failure to observe the applicable safety regulations governing the proper use of the Product;
  • installed or operated not in strict conformance with the Documentation, including without limitation, not ensuring sufficient ventilation for the Product as described in Shaks Solar Energy(Pty)Ltd installation guide;
  • opened, modified or disassembled in any way without Shaks Solar Energy(Pty)Ltd ’s prior written consent;
  • used in combination with equipment, items or materials not permitted by the Documentation or in violation of local codes and standards;
  • damaged by software, interfacing, parts, supplies or other product not supplied by Shaks Solar Energy(Pty)Ltd ;
  • damaged as a result of improper site preparation or maintenance or improper installation;
  • damaged or rendered non-functional as a result of power surges, lightning, fire, flood, pest damage, accident, action of third parties, direct exposure to sea water or other events beyond Shaks Solar Energy(Pty)Ltd ’s reasonable control or not arising from normal operating conditions; or
  • damaged during or in connection with shipping or transport to or from buyer where buyer arranges such shipping or transport.

 

Additional exclusions from this Warranty:

 

Any Installation not done by qualified personal shall void the warranty of the product. A certificate of Compliance and the product training certificate MUST accompany products that warranty is claimed for. If for specific products and in particular, High Voltage products, the relevant training certificate provided by the manufacturer is required to accompany the certificate of compliance. Warranty available on the Shaks Solar Energy(Pty)Ltd website.

 

This Limited Warranty does not cover cosmetic or superficial defects, dents, marks or scratches,

which do not influence the proper functioning of the Product.

 

THE LIMITED WARRANTIES SET OUT HEREIN ARE IN LIEU OF ANY OTHER WARRANTIES WITH RESPECT TOTHE PRODUCTS PURCHASED BY BUYER FROM SHAKS SOLAR ENERGY(PTY)LTD , WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL (INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE), ALL OF WHICH ARE EXPRESSLY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. CLAIMS BY BUYER THAT GO BEYOND THE WARRANTY TERMS SET OUT HEREIN, INCLUDING CLAIMS FOR COMPENSATION OR DAMAGES, ARE NOT COVERED BY THE LIMITED WARRANTY, IN SO FAR AS SHAKS SOLAR ENERGY(PTY)LTD IS NOT SUBJECT TO STATUTORY LIABILITY.